customers are different, and they get along with the process of taking the attitude will be different. If it is a talkative customers, the owners do not have to worry about, but some customers not only do not love to talk, even in peacetime conversation is cold. So, if the shop to do business, how to meet the cold customers?
has such a customer, every time to buy cigarettes are overcast with a face. Because it is long, adjacent is very close, I also know him 7 yuan long smoke cigarettes, so every time I see the money. Take 7-10 yuan money is to buy 1 boxes, 14-20 yuan is the box, and sometimes he took 50 yuan, I have to ask, "is to be a box of 2?" "" "" "" "" """ "What to do, smoke can not sell out, hard to 2 boxes, to a box." Strong customer response.
sometimes take 100 yuan, or a tentative question, this time to buy a few boxes?" "How, do you want to buy something?" Listen to his answer, my heart is really blocked ah, but can not offend not, after all, is a frequent visitor. I would like to ask, in the face of the customer how should I receive it?
The main symptoms of
cold cold heart block
off this customer
The main flavor prescription
installed more confused
laughing foolish foolishly
cold guest speech like sword
every word stabbed between
see how he performs
see the above question in a word, not to let the author like the heart, can not offend customers, this sentence is good. This represents a psychological, but also represents a business philosophy. Customers inside, whether it is shopping, or seek help the owner, whether it is hot or cold words, we as owner, not to offend customers. There are degrees of enthusiasm, we are liberal and dignified is recognized by customers and make it back to the magic weapon of choice. For you to do this, I’ll give you a hand.
look back and think about what we have to do with our customers. No Customers are coming to the door to send money, since seeing this, we can know that we can not offend customers, we can not offend the people who sent us money, this idea is how good.
but in front of this special customer, see the other side of the Yin long face, listening to the other side can choke the dead, blocking the heart this feeling is very normal. But this is normal and contains some abnormal, what is not normal. Heart blocking feeling. Why is your heart blocked, because the customer is not good to listen to, why customers do not speak well, because it is the habit of others. Since it is the habit of others, you use the habit of others to block your own heart, is not a bit abnormal ah. < >